Ordering & Deliveries

Telephone Orders

To order your products by telephone, please call us Monday to Friday 9am to 5pm on 01481 266 451, please feel free to leave a message along with your telephone number should you be put through to the answering machine, we will be happy to call you back at the nearest suitable time available.

Postal Orders

To order your products by post, please download and fill in the Mohair & More Mail Order Form here and send to The Mohair Sock Company Ltd, La Tourelle, Route de la Tourelle, St Pierre du Bois, Guernsey, GY7 9RR.

Post & Packing

Postage for each product is based upon weight and delivery address and is added at the checkout. Postage is separated into 2 divisions, United Kingdom and Europe & Worldwide. European & Worldwide orders are sent via Airsure/International signed for, priority post, electronically tracked. For large orders we have ways of reducing the cost of the postage – please enquire by email or telephone. FREE SHIPPING FOR ORDERS OVER £85.

Postage for Large Orders

For larger orders we will very often be able to adjust the postage price down to a fair rate or we sometimes include a free pair of socks instead. Please call us on 01481 266 451.

Despatch

We aim to despatch all items within four days of placement of order. All items are sent first class via Royal Mail – averagely taking 3 days for delivery from Guernsey.

VAT

UK VAT is included on all shown prices. However, for anyone ordering from outside the UK, the VAT will automatically be deducted at the payment stage.

Credit Cards Accepted

MasterCard, UK Debit MasterCard, Domestic Maestro, Maestro International, Visa, Visa Electron, Solo, JCB & Diners Card. Please Note: We are unable to accept American Express.

Refund or Replace Policy

If you are at all unhappy with your products please return them to us unworn or unused within 14 days and we will refund the cost of the items.

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All prices on the website include UK Value Added Tax at 20%. For all overseas export customers, this tax will be automatically deducted at the payment stage